Google’s Dead Simple Tool For Making UX Decisions

http://www.fastcodesign.com/1672657/google-s-dead-simple-tool-for-making-ux-decisions-2-jars-of-marbles#6

There’s only one thing I got out of this article:
Understanding user behaviours.

These users expectations are especially true and must be kept in mind when sitemapping, wireframing, visual styling:

1. I should always know where I am.
2. It’s not my fault.
3. Only interrupt me if it’s important

I couldn’t agree more if we are able to meet these expectations, we would see a huge dive in user frustration and confusions and hence a up spurge in user satisfaction.