There’s only one thing I got out of this article:
Understanding user behaviours.
These users expectations are especially true and must be kept in mind when sitemapping, wireframing, visual styling:
- I should always know where I am.
- It’s not my fault.
- Only interrupt me if it’s important
I couldn’t agree more if we are able to meet these expectations, we would see a huge dive in user frustration and confusions and hence a up spurge in user satisfaction.